Conceptualization & Wireframes

Conceptualization & Wireframes

ITTuva start by defining a clear goal for the app development and then convert the idea and features into wireframe structures for clearer picture.
UI Design & Development

UI Design & Development

ITTuva creative head designs the UI based on the wireframes, then translated into functioning User Interface that is ready to be implanted on app.
Development & Integration

Development & Integration

A server side logic is developed that is used to create the backend of the app. At this stage the app is integrated with third party sites for payments handling.
ticket management
Services

Services

Creation of web services for caching of data locally to improve speed of the app, data synchronization so app can be accessed offline and push notification services to engage users.
UAT Testing

UAT Testing

ITTuva and Network Gate test the final app to make sure it can handle required tasks in real-world scenarios, free from any bugs, deliver high performance and provide seamless user.
Deployment

Deployment

Network Gate and ITTuva apps are built in compliance with Apple guidelines making it easy for you to enroll in Apple Developer Program and easily submit your app.

Powerful, affordable & scalable!

  • Dashboard
    Overview of your activity including active tickets, assigned issues, recent assets and licenses.
  • Clients
    Easily manage all client’s data in one single page.
  • Assets
    Keep track of all the hardware you manage.
  • Licenses
    Keep track of all the licenses you manage.
  • Projects
    Easy to use project management feature.
    Visualize and organize your work with ease with the new Kanban board feature.
  • Tickets
    Use the integrated help desk feature to provide support for your clients.
    Ticket Auto-import from any email account.
    Ticket Auto-association to users, clients and assets.
    Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
  • Issues
    Easily track and plan all your work through issues.
    Tasks, Maintenance Issues, Bug Tracking, Improvement Issues or New Feature Issues, all in one place. Assign issues to other team members.
    Associate issues to other objects in the system like clients, assets or projects.

Network Gate TMS

  • Monitoring
    Be the first to know if your servers go down.
    Network service monitoring with email and SMS alerts.
  • Reports
    Generate timesheet like reports for your clients with all logged work and time.
  • Credential Manager
    Easily manage all your credentials.
    Assign credentials to assets and/or clients.
    Have you ever wanted to work on a server or router but can not remember or find the password? Use onTrack integrated Credential Manager to store all your passwords in one place.
  • User Portal
    Easy to use user portal.
    Your users/clients can view their inventory, view work progress, send tickets or issues and much more.
  • File Storage
    Keep all your files in one place.
    Upload files related to clients, assets or projects.
  • Multi Language Support
    System can be easily translated to any language.
  • Customizable
    Multiple themes to select from and customizable layout.
  • Easy Installation, Gravatar support, Email & SMS Notifications, Kanban Project Management, Ticket Escalation Rules and many more…

Network Gate TMS enables you to inventory hardware assets and licenses for your clients, get your projects organized, provide support through tickets and track and organize your work with issues.

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Why Network Gate TMS Important for freelancer?

You are a freelancer and you are searching for a tool which helps you to manage your business?
Well, then don’t look any further! The idea behind Network Gate Ticketing Management System is to provide a tool for every freelancer to bring all important informations together.

Skilled Team

Network Gate have a team of Expert developers with in-depth knowledge of the latest technologies and vast experience.

Product Concept

Adding value to your business through consultation, requirements gathering and strategy.

Complete iOS App Solutions

Network Gate offer Full Cycle Development Services from strategy, to UI, to build and launch.

Result driven iOS Apps

Network Gate build high performing iOS Apps with faster load time, faster UI and uses less device battery.

How and why partnering with Network Gate gets you an extra edge?

EXPERIENCED WORKFORCE
Network Gate professionals with an average over five years of experience can get your orientated product by a given deadline.
CERTIFIED PARTNER
We become certified partners of globally acclaimed companies like Microsoft or Magento while keeping the focus on the client's project.
DATA SECURITY ASSURANCE
All Network Gate employees follow NDA and never sell your project details to any third party, which means that your projects are in the safest hands.
FLEXIBILITY IN HIRING MODELS.
Network Gate flexible hiring models are designed to address your business requirements and budgetary constraints and stay ahead of the curve.

Main Features

  • Dashboard
    Helpful overview of open projects, open invoices, received and outstanding payments, open tasks, messages and events.
  • Project Management
    Create and manage all your projects.
  • Project Tasks
    You can add tasks to any project.
  • Client Tasks
    You can enable clients to create tasks.
  • Tasks Timers
    Every agent can track his time spent on tasks and every task has a dedicated timesheet.
  • Tasks Timesheets
    Every task has it’s own timesheet.
  • Project Milestones
    Milestones will help you to group your tasks together.
  • Support Tickets
    Let your Clients open tickets to keep track of any incident. It also supports email tickets.
  • Project Timer
    This will help you to track the time you have spent on a project.
  • GANTT Charts on Projects
    Every project has it’s own gantt chart grouped by milestones or agents
  • Multi File Upload and File Commenting
    On all projects you can upload any kind of files, like a screenshot of the mockup you made for a new web project and share them with your client.
  • Client Management
    Easily manage your clients with all the details you need.
  • Client Portal
    Your clients can view the status of their projects and invoices.
  • Invoice Management
    Creating and sending invoices was never that easy!
  • Expenses
    Track all your expenses.
  • Estimates
    Send estimates to your clients.
  • Recurring Invoices
    Create recurring invoices.
  • Calendar
    Beautiful calendar with optional Google calendar integration.
  • Item Management
    Manage your items/products
  • Reports
    A nice chart to view your income, expenses by a given period
  • User Activity Widget
    See who is online.

Main Features

  • Quick Access
    Quickly open a project or start/stop the timer using the Quick Access widget.
  • Database backup
    Never loose any data again!
  • System Update
    As soon as an update gets released, you can update your application within the webinterface.
  • Easy Installation Tool
    Very easy installation, no programming skills required.
  • Multi Language Support
    Full language support with language files.
  • Quotation Request
    The quotation request form can be accessed without login, so you can send the link directly to potential clients or just add the link to your corporate website.
  • Private Messaging
    Send private messages to admins and clients.
  • Stripe payment Integration
    Your clients can easily pay via credit card using the stripe service.
  • Authorize.net payment Integration
    Your clients can easily pay via credit card using the authotize.net service.
  • 2Checkout payment Integration
    Your clients can easily pay via credit card using the 2Checkout service.
  • Paypal IPN Integration
    Your clients can easily pay invoices via Paypal.
  • Paypal Subscription Integration
    Paypal subscriptions for recurring invoices.
  • Customize CSS
    You can change the CSS styles directly from the settings page.
  • Theme Color Customizer
    You can change all main colors like the sidebar background, body background etc with a very easy color picker on the settings page so the layout perfectly fits your brand style.
  • Login Style
    The login page is available in side mode and center mode and you can choose the background image or upload your own.
  • Email Notifications
    Get email notifications on new messages, project assignment etc.
  • User Access Levels
    Control the access of your agents to the different modules.
  • Gravatar support
    Gravatar will be used as a fallback if you don’t upload a profile image.
  • And more

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Network Gate and ITTuva

Network Gate and ITTuva is a software design and development company that provides end-to-end development service for web and mobile development. We work on a wide range of technologies ranging from open source to proprietary and custom built solutions.

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Phone: (370) 689 01259

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